Buying Samsung PN50C450 50-Inch 720p Plasma HDTV (Black)

Buying Samsung PN50C450 50-Inch 720p Plasma HDTV (Black)

My review is limited to Amazon/Samsung customer service as I have not yet got to test my product.

I ordered this TV on March 5 , I received the box within 4 days and was delighted to unpack my new plasma. To my horror , I see a 'used and scratched' plasma stand in my box. And worse , it wasn't even the stand for this TV. It was for a 42 inch plasma wrongly put in this box.

Now, I wonder if there is any quality check done on these products at all. Not sure if Samsung or Amazon is to be blamed here.

I called Amazon service who transferred me to some hotline. The rep at the hotline asked me to contact Samsung and said that they could do nothing about this. Now , why would I have to go through troubles of dealing with Samsung customer service on the 1st day of my brand new tv. After arguing with them for a while ,they agreed to replace this television set. (This was on 8th March)

The new one has been shipped out since 9th March and I have yet not received it. I contacted amazon again and after transferring me from one department to another, they transferred me to Pilot shipping company. They said they could not deliver it to me because they did not have my phone no. (well, that's funny because they just delivered the same tv from same company via Amazon last week.

So I get transferred internally via their department and then call hangs up abruptly. I lost all my patience and decided to write this review here. The price on this TV has gone down by xxx $ at a local store to what it was when I placed the order.

I am a helpless EX-loyal Amazon customer still waiting for my television. Definitely my last purchase at Amazon.com (Unless they do something really quick about this)Buy Cheapest Samsung Pn50c450 Lowest Price, Order Now! [Click Here!]

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17.3.10 09:44

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